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Frequently asked questions
We are committed to providing a secure purchasing experience. Our policies ensure the integrity of your investment and peace of mind.
• Processing Time: All orders are processed and shipped within 1–2 business days.
• Shipping Method: We use USPS Priority Mail for fast and reliable delivery.
• Insurance Included: For your security, full insurance is included with every shipment at no extra cost to you.
• Secure Delivery: A signature will be required upon delivery for all items valued over $750 to ensure safe receipt of your precious gemstones.
• Authenticity Guaranteed: Every stone we offer is 100% Natural. We proudly guarantee that our gems are never lab grown or synthetic.
• Acceptance: We stand by the quality of our products and accept returns or exchanges on all eligible items.
• Timeframe: You have 30 days from the date of purchase to initiate a return or exchange.
Please visit our contact page and submit a request form; we will ensure a prompt reply.
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