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Frequently asked questions
You can expect a secure purchasing experience shaped by integrity, transparency, and care. Our policies are designed to protect your acquisition and preserve confidence at every stage.
Processing Time: All orders are processed and shipped within 1–3 business days.Shipping Method: We use USPS Priority Mail for fast and reliable delivery within the US. UPS Worldwide for international orders.Secure Delivery: A signature will be required upon delivery for all items to ensure safe receipt of your precious gemstones.
Yes—every stone we offer is 100% natural, earth-mined, and never lab-grown or synthetic. What reaches you is the genuine mineral, exactly as nature formed it.
We stand by the quality of our offerings and accept returns or exchanges on eligible items within 30 days of purchase. If you wish to begin a request, please do so within that window so your case may be reviewed promptly and with care.
Please visit our contact page and submit a request form; we ensure a prompt reply.
Treasures By Mail is our subscription service for systematic asset building, offering a refined path to acquire natural gemstones over time. It is designed for collectors and investors who prefer steady accumulation over a single purchase—measured, private, and deliberate.
Yes, we strive to source natural stones directly from trusted origins around the world, with an emphasis on responsible acquisition. Our commitment is to rare beauty, honest sourcing, ethical mining, and a long-lasting legacy.
For your convenience, we accept a variety of secure payment methods, including major credit cards, PayPal, Apple Pay, Venmo, and Google Pay.
Yes. Pashaanah facilitates exchanges for eligible diamonds, gemstones, gold, and precious metals. If you would like to reallocate existing holdings, contact us with the relevant details, and we will review the item, condition, and market fit to determine the best path forward.
Our most valuable stones are always accompanied by supporting documentation and origin information. If you would like a laboratory report for any of our uncertified stones, simply let us know, and we will gladly arrange certification upon request.
Yes. If you are seeking a particular emerald, ruby, sapphire, opal, diamond, or other rare stone, we can search globally for options aligned with your preferred size, color, cut, origin, and budget. Share your criteria, and we will do our best to source your treasure.
We source rough stones from mines worldwide, having them cut and polished either by lapidaries located near each mine or exported to our manufacturing units in India and Thailand.
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